Solar Naturally Reviews 2026: Ratings, Complaints and Verdict

Solar Naturally reviews are mostly positive. As at November 2026 the Perth-based installer holds 4.6 stars from roughly 1,700 Google reviews, 4.8 from 1,410 reviews on ProductReview.com.au and 4.3 from 194 ratings on SolarQuotes. Solar Naturally Pty Ltd is headquartered in Forrestdale, Western Australia, and also sells in New South Wales and Queensland.

Our verdict: Solar Naturally is a large, long-running and legitimate installer whose crews are widely praised, but its door-to-door sales model, 15% cancellation clause and reviewer-reported prices mean you should read the contract and get two other quotes first. This is independent desk research. Solar Cobber did not contact Solar Naturally and was not paid by it. Its directory listing is at Solar Naturally on Solar Cobber.

Key facts

• Solar Naturally held a 4.6 star Google rating from roughly 1,700 reviews for its Forrestdale, Western Australia head office as at November 2026.
• ProductReview.com.au showed Solar Naturally at 4.8 stars from 1,410 reviews in November 2026, with 93% of reviews positive and 7% negative.
• Solar Naturally Pty Ltd holds ABN 86 150 373 390, active since 11 April 2011 according to ABN Lookup in November 2026; the company says it has operated since 2008.
• Solar Naturally’s published Terms and Conditions of Trade, read in November 2026, give a 5 year workmanship warranty and make a customer who cancels liable for losses including 15% of the contract price.
• Solar Naturally does not publish prices; the Solar Choice Price Index put the average 6 kW system in Perth at A$5,230 after the federal discount in November 2026.
• We found no public regulator, court or tribunal enforcement action against Solar Naturally as at November 2026.

Solar Naturally at a glance

This table shows what we could confirm about Solar Naturally from its website, ABN Lookup and public review platforms in November 2026.

Solar Naturally WA is the core of the business. Compare it with local rivals from its Solar Cobber directory page.

Is Solar Naturally any good?

Solar Naturally is a credible, high-volume installer with a strong installation record and a weaker record on sales conduct and value. Its roughly 3,300 public reviews average 4.3 to 4.8 stars across Google, ProductReview.com.au and SolarQuotes as at November 2026.

The weaker side shows in the detail. On SolarQuotes, value for money is Solar Naturally’s lowest sub-score at 4.1 out of 5, against 4.5 for installation. Negative reviews cluster around door-to-door selling, cancellation fees, price and roof tile damage rather than failed hardware.

In our directory data (2 August 2026), the 29 companies with 500 or more reviews averaged 4.75 stars and installers serving Western Australia averaged 4.78. Solar Naturally’s 4.6 on Google sits below both. Our piece on why five-star solar ratings mean so little explains how to read the reviews underneath the score.

What customers praise

Customers most often praise Solar Naturally’s installation crews. Across ProductReview.com.au and SolarQuotes in November 2026, the recurring positives were:

• Punctual, tidy installers. Crews are described as on time, polite and careful to clean up. ProductReview’s installation sub-score is 4.8 out of 5.
• App setup and handover. Many reviewers mention being walked through the monitoring app.
• Paperwork handled. The company says it lodges Synergy and Western Power applications, and reviewers describe a hands-off process.
• Battery retrofits and repeat business. Several 2026 reviewers returned to add a battery or panels to an older Solar Naturally system.

Common Solar Naturally complaints

Solar Naturally complaints fall into five patterns in public reviews. Each is a minority view on its platform, not proof of wrongdoing.

1. Door-to-door sales and pressure to sign. Reviewers on ProductReview.com.au, SolarQuotes and Trustpilot, and threads on Reddit’s Perth forum, describe a door knock followed by a home visit from a salesperson the company calls a designer. Some say they felt pushed to sign that day.
2. Cancellation fees and deposits. SolarQuotes reviews from 2022 and 2026 describe disputes after cancelling. One 2026 reviewer says they referred a deposit dispute to Building and Energy WA; that is the reviewer’s account, and we found no published outcome.
3. Price. Several SolarQuotes reviewers say they later found comparable systems quoted for much less.
4. Roof tile and gutter damage. SolarQuotes reviews from 2018, 2019, 2025 and 2026 report broken or dislodged tiles on tiled roofs.
5. Savings promises and follow-up. Some ProductReview reviewers say bill savings fell short of the sales pitch, or that calls went unreturned after installation.

Its website promises a response within 48 hours and a “3 Day Guarantee” to fix or replace a residential system within 3 business days.

Your rights if Solar Naturally knocks on your door

A sale that starts with an uninvited door knock is usually an unsolicited consumer agreement, which carries a 10 business day cooling-off period under the Australian Consumer Law.

According to the ACCC’s door-to-door sales guidance (checked November 2026), the seller cannot take payment or supply services during those 10 business days, and you can cancel. The period extends to 6 months if the seller did not tell you about it or did not give you a written copy of the agreement.

Products and brands Solar Naturally installs

Solar Naturally names one product on its website, the AlphaESS SMILE-M5 battery, and describes its panels and inverters only as “Tier 1”. Get the exact models in writing before you sign.

SolarQuotes lists the brands its reviewers report. As at November 2026 these were Canadian Solar, GCL, Qcells and SolarWorld panels, and Fronius, GoodWe, SMA and Sungrow inverters. GoodWe is named most often; see our GoodWe inverter review.

Solar Naturally battery options

Solar Naturally’s battery offer is built around the AlphaESS SMILE-M5, promoted on its Western Australia and New South Wales battery pages with optional blackout protection.

We have not reviewed the SMILE-M5. Our AlphaESS SMILE-G3 review covers a related range and notes AlphaESS’s patchy support record, which makes the installer’s after-sales service more important. Ask for the AlphaESS warranty document rather than relying on a verbal description.

Solar Naturally appears under Synergy in the official WA Residential Battery Scheme vendor directory (checked November 2026). Our WA solar and battery rebate guide explains the state rebate of up to A$1,300 for Synergy customers and the federal discount, which steps down on 1 January 2027.

Solar Naturally prices

Solar Naturally does not publish prices. Its website advertises terms instead: no deposit, no upfront cost, no repayments for up to 6 months, “zero interest” repayment plans and free battery installation valued at A$695.

This table sets reviewer-reported Solar Naturally prices beside a published Perth benchmark, all read in November 2026. The figures are not like for like: reviewer prices span several years and different hardware.

Three things to understand about the headline deals:

• “No upfront cost” is finance, not a discount. Ask for the cash price and the total of all repayments.
• The “government rebate” is the federal discount every installer applies. A small-scale technology certificate (STC) is a tradeable certificate created when solar or a battery is installed; its value is normally taken off your invoice.
• Extras can be added. Clause 8.7 of the terms makes switchboard upgrades, extra cabling, metering and trenching the customer’s cost unless the quote says otherwise. Clause 4.2 lets the company change the price if certificate values or rebates change.

Our guide to comparing solar quotes line by line shows how to set a Solar Naturally quote beside two others.

Warranty and after-sales support

Solar Naturally’s published terms give a 5 year workmanship warranty, honoured by Solar Naturally Pty Ltd. A workmanship warranty covers the installation itself (wiring, mounting, roof penetrations), not the hardware.

The conditions matter. Under clause 15.2 the warranty excludes defects caused by a failure to service the system at years 1, 3 and 5, and it ends if someone else alters the work without consent. The terms list 25 years on panel output (to at least 80%), 12 years on panel materials and 5 years on inverters, frames and other parts, with labour excluded. Your Australian Consumer Law rights sit on top.

The marketing and the contract also differ on who does the work. Solar Naturally’s website says it uses no subcontractors. Clause 3.6 of its terms says it may use contracted installers at its discretion, with claims about their work going to the installer first. Ask for in-house installation to be written on your contract.

If an installer stops trading, the workmanship warranty is the part you lose, while panel and inverter warranties usually continue through the manufacturer. Our solar company failures tracker explains how to claim.

Company background

Solar Naturally says it was founded in Perth in 2008, employs more than 140 people and has completed more than 60,000 installations. Its home page counts those as Australian customers and its About page as worldwide; we could not confirm either figure.

ABN Lookup shows Solar Naturally Pty Ltd (ACN 150 373 390) as an Australian private company with an ABN active from 11 April 2011. The ABN on Solar Naturally’s ProductReview.com.au profile is a different number, which ABN Lookup lists as cancelled since 2013, so check that your contract carries ABN 86 150 373 390.

SunWiz confirmed Solar Naturally as the largest installer in Western Australia by capacity installed in 2024. That measures volume, not quality.

We found no public enforcement action against Solar Naturally as at November 2026, after searching for regulator, court and tribunal records.

Solar Naturally vs alternatives

This table compares Solar Naturally with two other high-volume Perth installers, using Google ratings and each company’s own website as checked in November 2026.

For a wider shortlist, see our guide to solar companies in Perth.

Who Solar Naturally suits, and who should look elsewhere

Solar Naturally suits Perth households that want a large installer with thousands of reviews, need no-deposit finance, or already own a Solar Naturally system and want a battery added.

Look elsewhere, or get more quotes, if price is your priority, if you want to choose specific brands, or if you have a tiled roof and will not inspect it afterwards. Our guide to choosing a solar installer covers the checks that apply to any company.

Questions to ask Solar Naturally before you sign

1. What are the exact panel, inverter and battery models, and will you put them on the contract?
2. What is the cash price, and what is the total I repay under the finance plan?
3. Where is my cooling-off notice and cancellation form?
4. When would the 15% cancellation clause apply to me?
5. Will Solar Naturally employees install the system, and can that be written on the contract?
6. What do the year 1, 3 and 5 services cost, and what happens to my warranty if I skip one?
7. Which extras (switchboard, cabling, metering) are included, and who pays if roof tiles are damaged?

FAQ

Is Solar Naturally legit?

Yes, Solar Naturally is a legitimate registered business. Solar Naturally Pty Ltd holds ABN 86 150 373 390, active since 11 April 2011 according to ABN Lookup, and it is listed in the WA Residential Battery Scheme vendor directory as at November 2026.

Who owns Solar Naturally?

Solar Naturally is operated by Solar Naturally Pty Ltd, an Australian private company based in Forrestdale, Western Australia. Its owners are not published on its website, and we identified no parent company as at November 2026.

Is Solar Naturally CEC approved?

Solar Naturally says its installers are licensed electricians accredited by Solar Accreditation Australia, and its website footer displays Clean Energy Council badges. Solar Cobber does not verify accreditation, so check the Clean Energy Council approved retailer list (New Energy Tech Consumer Code) and the Solar Accreditation Australia installer register yourself.

How much does Solar Naturally charge?

Solar Naturally does not publish prices. SolarQuotes reviewers report paying A$8,500 to A$8,900 for a 5 kW system, compared with a Perth average of A$4,400 in the Solar Choice Price Index for November 2026. Reviewer figures span several years and different hardware, so get competing quotes.

What are the most common Solar Naturally complaints?

The most common Solar Naturally complaints in public reviews are door-to-door sales pressure, cancellation fees, high prices, roof tile damage and slow follow-up. These appear in a minority of reviews on SolarQuotes, ProductReview.com.au and Trustpilot as at November 2026.

Can I cancel a Solar Naturally contract?

Yes, but it may cost you outside a cooling-off period. Solar Naturally’s published terms make a cancelling customer liable for losses including 15% of the contract price. If the sale was an unsolicited door-to-door sale, the Australian Consumer Law gives you a 10 business day cooling-off period in which to cancel.

What happens to my warranty if Solar Naturally closes?

If Solar Naturally stopped trading, its 5 year workmanship warranty would be the main thing you lose. Panel, inverter and battery warranties are given by the manufacturers and usually continue, though you would need another installer to help lodge claims.

Sources

• Solar Naturally website (home, About Us, Why Choose Us and battery pages)
• Solar Naturally Terms and Conditions of Trade
• ABN Lookup record for ABN 86 150 373 390
• SunWiz: Solar Naturally is the largest solar installer in WA for 2025
• ACCC: Telemarketing and door-to-door sales
• WA Residential Battery Scheme vendor directory, Plenti
• Solar Choice Price Index, November 2026
• SolarQuotes: Solar Naturally reviews
• ProductReview.com.au: Solar Naturally
• Trustpilot: solarnaturally.com.au

About this review

Written by the Solar Cobber editorial team from independent desk research checked in November 2026. We did not contact Solar Naturally, obtain quotes or inspect installations. Solar Cobber is a free directory that may earn referral or advertising fees from installers; commercial relationships never affect our content. This is general information, not financial advice. For corrections, use our contact page.