Zip Solar reviews are strong on the big platforms and weak on the small ones. Zip Solar is a budget solar and battery retailer based in north-west Sydney that sells in five Australian states. As at November 2026 it holds 4.6 stars from 1,227 Google reviews and 4.8 from 1,391 reviews on ProductReview.com.au, but only 4.0 from 23 ratings on SolarQuotes and 2.54 from 13 reviews on Solar Choice.
Our verdict: Zip Solar is a legitimate, low-priced retailer that often delivers a tidy install, with a repeated pattern of delays, extra charges on the day and slow after-sales support. This is independent desk research. We did not contact Zip Solar and were not paid by it. Its listing is in our directory.
Key facts
- Zip Solar is the trading name of Creative16 Pty Ltd (ABN 28 634 120 040), an Australian private company with an ABN active since 14 June 2019, according to ABN Lookup in November 2026.
- Zip Solar held 4.6 stars from 1,227 Google reviews and 4.8 stars from 1,391 ProductReview.com.au reviews as at November 2026.
- Zip Solar rated 4.0 from 23 ratings on SolarQuotes and 2.54 from 13 reviews on Solar Choice as at November 2026, well below its Google and ProductReview.com.au scores.
- Zip Solar advertised a 6.6 kW solar system from A$3,399 and a 14 kWh battery from A$4,499 on its NSW metro price page in November 2026, for single-storey, single-phase metro homes only.
- Zip Solar’s published terms and conditions give a 5 year warranty on workmanship and the whole system, which is shorter than the 10 years some Sydney competitors publish.
- The most common Zip Solar complaints on ProductReview.com.au, SolarQuotes and Solar Choice in 2025 and 2026 are installation delays, unquoted extra costs on installation day and slow responses to faults after payment.
Zip Solar at a glance
Zip Solar is a Sydney-headquartered sales and marketing retailer that uses contracted installers. The table below shows what public registers, review platforms and the company’s own website said when checked in November 2026.
| Item | Detail (checked November 2026) |
|---|---|
| Founded | 2019 (SolarQuotes and Solar Choice profiles; ABN active from 14 June 2019) |
| Legal entity and ABN | Creative16 Pty Ltd, ABN 28 634 120 040 (ABN Lookup). Business names “ZIP SOLAR” (from 6 March 2021) and “Zip Solar & Battery” (from 30 November 2024) |
| Offices | Suite 512, 4 Columbia Court, Norwest NSW 2153 (Google listing); Seven Hills NSW and Victoria Park WA (company website footer) |
| States served | NSW, Victoria, Queensland, South Australia and Western Australia; the website also has a Canberra page |
| Ownership | The company says it is 100% Australian owned. No parent company is disclosed |
| What it sells | Residential and commercial solar, home batteries, solar and battery packages |
| Brands shown on its website | Panels: Jinko, JA Solar, Trina, LONGi, Seraphim. Inverters and batteries: Fox ESS, Solis, Growatt, GoodWe, Sungrow, Sofar, Neovolt, Sigenergy, AlphaESS, Fronius, Enphase, Tesla |
| Workmanship warranty | 5 years (published terms and conditions, clause 12) |
| Google rating | 4.6 stars from 1,227 reviews |
| ProductReview.com.au | 4.8 from 1,391 reviews |
| SolarQuotes | 4.0 from 23 ratings |
| Solar Choice | 2.54 from 13 reviews |
| Accreditation as stated by the company | The company says it is a New Energy Tech Consumer Code (NETCC) Approved Seller and that it uses SAA-certified installers |
See the Zip Solar directory page for its contact details and service areas.
Is Zip Solar any good?
Zip Solar is good on price and often good on installation day, and weaker on everything that happens around it. That is the consistent picture across four review platforms in November 2026.
On Google and ProductReview.com.au, where Zip Solar has more than 2,600 reviews combined, customers mostly describe helpful salespeople, low prices and neat installs. ProductReview.com.au’s own summary of the listing credits the sales process and tidy workmanship, then lists delays, unquoted costs and poor communication after payment as the recurring negatives. On SolarQuotes and Solar Choice, where reviews are fewer and harder to prompt, the scores drop.
What customers praise
Customers most often praise Zip Solar’s prices, its salespeople and the installers who turn up on the day. These themes repeat across Google, ProductReview.com.au and SolarQuotes.
- Price. Value for money is Zip Solar’s highest sub-score on SolarQuotes, at 4.4 out of 5. Several reviewers say the quote was thousands of dollars below others for similar hardware.
- Installation crews. Reviewers regularly describe punctual, polite installers who cleaned up and set up the monitoring app.
Common Zip Solar complaints
The common Zip Solar complaints are installation delays, extra charges raised late, and slow responses to faults and warranty claims. These are patterns in public reviews, not findings of fact about any individual job.
- Delays and rescheduling. Reviews on ProductReview.com.au and Solar Choice describe install dates pushed back repeatedly, in some cases for months.
- Extra costs on or near installation day. SolarQuotes and Solar Choice reviews from 2025 and 2026 describe added charges for longer cable runs, inverter relocation, three-phase supply and meter box work that were not in the original quote.
- After-sales support. Several 2026 reviews across the three platforms describe inverter or battery faults that took weeks or months to resolve.
Zip Solar replies to many negative reviews on ProductReview.com.au, usually with an apology and a request to get in touch. Its website has a support form with a complaint option.
A review written on installation day measures the sale and the install; one written a year later measures the warranty. Our analysis of why a five-star rating alone means little explains how to read the reviews underneath the score.
Products and brands Zip Solar installs
Zip Solar installs mainstream, lower-cost Chinese brands in most reviewed jobs, and its website also shows premium brands such as Fronius, Enphase and Tesla. Its website shows logos for more than 15 brands, but its headline package prices do not name the brand.
SolarQuotes lists Jinko panels, Fox ESS and Solis inverters and Fox ESS batteries as the brands Zip Solar customers currently report, with JA Solar, Trina, LONGi, Growatt, GoodWe and Sungrow reported on earlier installs. We have reviewed several of these, including the Fox ESS battery and Solis inverters.
Zip Solar prices
Zip Solar advertised solar from A$3,399 and batteries from A$4,499 in November 2026. The table below shows the prices on Zip Solar’s NSW metro price page, each displayed next to a higher struck-through price.
| Package (Zip Solar NSW metro page, November 2026) | Advertised price | Struck-through price |
|---|---|---|
| 6.6 kW solar (14 x 475 W panels, 5 kW inverter) | A$3,399 | A$3,899 |
| 14 kWh battery (11.9 to 12.9 kWh usable) | A$4,499 | A$4,999 |
| 28 kWh battery (23.8 to 25.8 kWh usable) | A$5,999 | A$12,999 |
| 42 kWh battery (39.2 to 41.3 kWh usable) | A$8,999 | A$18,199 |
| 6.6 kW solar plus 10 kWh battery | A$7,499 | A$7,999 |
These are low prices. ProductReview.com.au reviewers reported an average purchase price of A$5,796 as at November 2026, and our guide to comparing solar quotes puts a typical 6.6 kW system at about A$5,000 to A$9,000 after the federal discount.
What the headline prices include and exclude
Zip Solar’s headline prices apply only to single-storey, single-phase homes in standard metro areas, according to the disclaimer on its price pages. The prices already include the federal solar and battery discounts, and the customer must assign the certificates to Zip Solar.
Under the published terms, the customer pays for any meter alteration or other preparation work, and Zip Solar may adjust the price for costs identified at installation, but only with the customer’s consent.
The installation date, not the quote date, sets the discount, and the federal battery discount steps down on 1 January 2027, so a delayed install can cost more.
A worked example of how extras change the price
A long cable run can add about 22% to Zip Solar’s cheapest battery deal. A SolarQuotes and Solar Choice reviewer in March 2026 reported 5 metres of cable included and A$100 for each extra metre, so a battery 15 metres from the meter box would add A$1,000 to the A$4,499 headline price (A$5,499 before any switchboard work). Reviewers also report A$350 to relocate an inverter and almost A$3,000 to move to three phase, so ask for each to be priced in the written quote.
Warranty and after-sales support
Zip Solar’s published warranty is 5 years on workmanship and on the whole system. Clause 12 of its terms says the system will perform to the manufacturer’s specifications and be free from defects in materials and workmanship for five years after installation.
The warranty is a promise from Creative16 Pty Ltd. If the retailer stopped trading, the workmanship cover would generally go with it, while panel, inverter and battery warranties would remain with the manufacturers. Our solar company failures tracker explains who honours what.
Company background
Zip Solar has traded since 2019 from the Norwest and Seven Hills area of north-west Sydney. ABN Lookup shows Creative16 Pty Ltd has held ABN 28 634 120 040 since 14 June 2019 and registered the business name “ZIP SOLAR” on 6 March 2021.
One detail to tidy up before signing: Zip Solar’s published terms name the contracting party as “Zip Solar Pty Ltd” with the same ABN, while the register shows that ABN belongs to Creative16 Pty Ltd. Ask for the contract to name the registered entity.
We found no public enforcement action against Zip Solar as at November 2026.
Zip Solar vs alternatives
Zip Solar competes mainly with other high-volume budget retailers and with smaller Western Sydney installers. The table below compares Google ratings checked in November 2026 with the warranty and price position published in our Sydney solar company guide.
| Company | Google rating (November 2026) | Workmanship warranty | Price position | Best for |
|---|---|---|---|---|
| Zip Solar | 4.6 from 1,227 reviews | 5 years (published terms) | Budget | Low price on a simple metro home |
| Sunboost | 4.7 from 7,132 reviews | Not published | Budget | Careful bargain hunters |
| Isolux Solar | 4.7 from 169 reviews | 10 years | Mid-market | Value with a longer warranty |
| SolarPath | 5.0 from 206 reviews | 7 to 10 years (confirm in contract) | Mid-market | Western Sydney locals |
Who Zip Solar suits, and who should look elsewhere
Zip Solar suits price-driven buyers with a simple site who are prepared to manage the process closely.
Zip Solar is a reasonable fit if:
- the home is single storey, single phase and in a metro area, which is what the headline prices assume
- the equipment sits close to the meter box and the switchboard is modern
- the buyer will check every quote revision and hold out for a fixed written price.
Consider other installers if:
- the home is two storey, three phase, regional or has an old meter box
- blackout backup is essential and must work from day one
- a long workmanship warranty matters more than price
- the install must be finished before the 1 January 2027 discount step-down.
Our guide to choosing a solar installer covers what to check with any retailer.
Questions to ask Zip Solar before you sign
- Is this a fixed price for my address, and will you confirm in writing that cabling distance, meter box work, roof type and storeys are all included?
- Will anyone inspect the site before installation day?
- Which exact panel, inverter and battery models are on the quote, and can they be substituted without my written consent?
- What is the target installation date in the contract, and will the price hold if the install slips past 1 January 2027?
- Who is the installer, are they an employee or a subcontractor, and what is their Solar Accreditation Australia number?
FAQ
Is Zip Solar legit?
Yes, Zip Solar is a legitimate registered business. It is the trading name of Creative16 Pty Ltd, ABN 28 634 120 040, which has held an active ABN since 14 June 2019 according to ABN Lookup. Public reviews still show repeated complaints about delays, extra costs and after-sales support.
Who owns Zip Solar?
Zip Solar is owned and operated by Creative16 Pty Ltd, an Australian private company. The company describes itself as 100% Australian owned and does not disclose a parent company on its website.
Is Zip Solar CEC approved?
Zip Solar says it is a New Energy Tech Consumer Code (NETCC) Approved Seller, the program that replaced the Clean Energy Council Approved Solar Retailer scheme. We do not verify accreditation. Check the approved seller list at newenergytech.org.au and look up the installer on the Solar Accreditation Australia register before paying a deposit.
How much does Zip Solar charge?
Zip Solar advertised a 6.6 kW solar system from A$3,399 and a 14 kWh battery from A$4,499 on its NSW metro price page in November 2026. Those prices include the federal discounts and apply only to single-storey, single-phase metro homes. ProductReview.com.au reviewers reported an average purchase price of A$5,796.
What are the most common Zip Solar complaints?
The most common Zip Solar complaints are installation delays, extra charges raised shortly before or on installation day, and slow responses to faults after payment. These themes appear on ProductReview.com.au, SolarQuotes and Solar Choice in 2025 and 2026.
What happens to my warranty if Zip Solar closes?
If Zip Solar stopped trading, its 5 year workmanship warranty would most likely be lost, because it is a promise from that company alone. The panel, inverter and battery warranties come from the manufacturers and would continue, so keep the invoice and serial numbers.
Sources
- ABN Lookup: Creative16 Pty Ltd, ABN 28 634 120 040
- Zip Solar website and NSW metro price page
- Zip Solar terms and conditions
- Zip Solar on ProductReview.com.au
- Zip Solar reviews on SolarQuotes
- Zip Solar reviews on Solar Choice
- SunWiz: Zip Solar is a Best Rated Retailer for 2024
- New Energy Tech Consumer Code: find an Approved Seller
- Google Maps business listings for Zip Solar, Sunboost, Isolux Solar and SolarPath, checked November 2026
About this review
This review was written by the Solar Cobber editorial team from independent desk research, with all ratings, prices and register details checked in November 2026. We did not contact, visit or buy from Zip Solar. Solar Cobber is a free directory that may earn referral or advertising fees from installers; commercial relationships never affect our content. This is general information, not financial advice. If something here is wrong or out of date, tell us through our contact page.
Filed under Solar Installers
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