Macarthur Solar Reviews 2026: Liquidation Report, Ratings

Macarthur Solar reviews are split between a strong older record and a collapse. The Gregory Hills solar and battery retailer, operated by Macarthur Energy Pty Ltd, holds 4.5 stars from 118 Google reviews and 4.3 from 60 on SolarQuotes, as at November 2026. But the ABC reported on 30 September 2026 that the company is in liquidation and that customers fear losing deposits, and, according to the same report, Building Commission NSW is investigating after receiving complaints. We advise against paying a deposit to this business while those reports stand.

This is independent desk research from regulator and court-linked reporting, public records and review platforms. Solar Cobber did not contact Macarthur Solar, request a quote or accept payment. The company has a listing in our directory at Macarthur Solar, which reflects past Google Maps data and is not an endorsement.

Key facts

• Macarthur Energy Pty Ltd, ABN 73 604 435 421, the company behind Macarthur Solar, is in liquidation, according to the ABC (30 September 2026). The SolarQuotes review page, when we checked it in November 2026, says “08/09/26 ASIC advised this company is In Liquidation” and links ASIC’s notices search for ACN 604 435 421. We could not open the ASIC notice itself, and the ABN Lookup entry shows no insolvency information.
• The ABC reported on 30 September 2026 that Macarthur Energy owes almost A$3.4 million to more than 79 unsecured creditors, including former customers and suppliers, and that 16 former employees are owed more than A$420,000 for superannuation, annual leave and redundancy payments.
• The ABC spoke to eight customers who fear losing deposits of between A$1,500 and A$17,600, and reported that customers were charged 50% upfront, when New South Wales home building law caps deposits at 10%.
• Building Commission NSW is investigating after receiving more than 100 complaints, citing allegations of deposit requests above the legal limit and a lack of Home Building Compensation Fund cover, according to a spokesperson quoted by the ABC on 30 September 2026.
• Macarthur Solar is rated 4.3 stars from 60 ratings on SolarQuotes, but most reviews posted there from May to August 2026 are 1 star, checked November 2026.

Macarthur Solar at a glance

The table below summarises public records and review platforms, checked in November 2026. Statuses are reported by the sources named, not verified by Solar Cobber.

A related but separate company, Macarthur Energy Retail Pty Ltd, appears in one third-party guide. Check the legal name and ACN on any contract before assuming two businesses are the same.

Is Macarthur Solar any good?

Macarthur Solar is not a company we can recommend buying from while the liquidation report stands. The older review record is positive, with 49 of 60 SolarQuotes ratings at four or five stars. But recent reviews describe months of delay and unpaid refunds, and the ABC reports that the operating company is in liquidation and that Building Commission NSW is investigating. A high Google score does not change that.

The business appears to have served many south-west Sydney households well in earlier years. Former staff told the ABC that sales had soared off the back of the federal Cheaper Home Batteries Program, that wait times had blown out and that the warehouse was often short of stock. The company’s own explanation, quoted in third-party complaints on SolarQuotes, cited changes to government incentives, product availability, compliance requirements and strong demand. We draw no conclusion about the cause of the liquidation, and none of the allegations in the ABC report are court findings.

This is also a reminder of why a high star rating alone means little: Google reviews are mostly written at the point of installation, before a company has failed to deliver the next customer’s battery.

What customers praise

Positive reviews on SolarQuotes and Google, mostly from earlier years, describe straightforward quoting, a small local team, tidy installations and fast response after the sale. Brand choice across SolarEdge, Trina, Tindo and Tesla suggests mainstream equipment. These praise themes were typical of the business before 2026 and are not a guide to what a customer would receive today.

Macarthur Solar scores above 4 stars on both platforms we checked, even though the ABC reports its operating company is in liquidation.

Common Macarthur Solar complaints

The dominant complaint pattern on SolarQuotes is paid deposits with installations delayed for many months, in some reports about 12 months. Other repeated themes are refund requests that were agreed but not paid within a quoted processing period of 28 to 38 days, and phone calls and emails that went unanswered. These are patterns in public reviews, not findings, and we name no individual reviewers.

Other themes seen in SolarQuotes reviews:

• Delays after payment. Reviewers describe paying for a battery in late 2025 or early 2026 and waiting months with no installation date.
• Refunds. Customers who cancelled report being promised refunds that had not arrived weeks later.
• Escalation. Several reviewers say they complained to NSW Fair Trading, the NSW Building Commission or an ombudsman. One reports winning a NSW Civil and Administrative Tribunal (NCAT) case where the company did not defend.
• Licence allegations. One reviewer claims a licence problem. We could not verify it and do not repeat it as fact.

The ABC reported it had seen three NCAT and court orders against Macarthur Energy requiring repayments of A$1,600 to A$17,600, and that Macarthur Energy had previously been fined A$4,000 for an excessive deposit, lacking Home Building Compensation Fund cover and not performing work after taking money (the ABC gives no date or issuing body). The ABC said the owner did not respond to its questions.

Of the 60 SolarQuotes ratings, 49 are four or five stars and 9 are one star, and most of the one-star reviews are dated from May to August 2026.

The liquidation and regulator timeline

The ABC article of 30 September 2026 reports that Macarthur Energy Pty Ltd is in liquidation and names several regulators. It is the main public account, and the table below separates what it reported from what we could not confirm.

The ABC reported that Building Commission NSW is investigating after receiving more than 100 complaints. The ABC also reported that the ACCC has several investigations into solar and battery sales practices, and that the Clean Energy Regulator passed information to the ACCC and state consumer agencies and is considering compliance action. We found no public enforcement outcome naming Macarthur Energy beyond the earlier A$4,000 fine reported by the ABC. The ABC quoted an industry source saying the rebate is paid only after the job is completed.

Products and brands Macarthur Solar installed

Macarthur Solar’s SolarQuotes listing shows panels from Hyundai, SolarEdge, Tindo and Trina, SolarEdge inverters, and Tesla and SolarEdge batteries, with earlier work using Sigenergy, Sungrow, Fronius and Enphase. We have no review of its specific equipment, but if your system is already installed, the manufacturer warranties usually stand independently of the installer. See our home battery reviews and Sungrow SBR battery review for how batteries from mainstream brands compare.

Macarthur Solar prices

Macarthur Solar prices are not published on the pages we could open. The signal that matters is the payment structure: the ABC reported that customers were charged 50% upfront, which it described as far above industry standard. Jeff Sykes of Solar Choice told the ABC that a 50% deposit is a serious red flag.

The chart below is a Solar Cobber calculation showing how much a customer has at risk before any work starts under each deposit rule, on four example contract values.

On a A$10,000 contract, a 50% deposit puts A$5,000 at risk against A$1,000 at a 10% deposit, five times as much.

Warranty and after-sales support

If Macarthur Energy is in liquidation, as the ABC reports, its workmanship warranty may not be honoured, so ask the liquidator in writing. Panel and inverter warranties usually continue, because they are given by the manufacturers. Our solar company failures tracker explains which warranty covers what, and gives a step by step claim checklist.

If you already have a Macarthur Solar system, keep your commissioning documents, serial numbers, electrical certificate of compliance and warranty paperwork, and ask the manufacturer or its Australian representative how to lodge a warranty claim. Do not assume a new installer will take over the old seller’s obligations.

Company background

Macarthur Energy Pty Ltd has an ABN active from 25 February 2015 and sold under the registered business name Macarthur Solar from Gregory Hills. As at 30 September 2026, the ABC reported it is in liquidation with Jones Partners as liquidator, a Building Commission NSW investigation is under way, and the ACCC and Clean Energy Regulator have wider reviews of the industry. Allegations in the ABC report are not court findings. The liquidator did not respond to the ABC’s questions, and we found no finding of insolvent trading.

Macarthur Solar vs alternatives

Macarthur Solar is hard to compare as an option to buy from while the liquidation report stands. The table lists other installers in our directory near Gregory Hills, with rating and Google review count as recorded in the directory in November 2026. Listing is not an endorsement; check each company’s accreditation, deposit terms and workmanship warranty yourself.

Our best solar companies in Sydney and best solar battery installers in Sydney guides cover the wider city, and the New South Wales installer list shows more.

Who Macarthur Solar suits, and who should look elsewhere

We cannot recommend Macarthur Solar to anyone buying now, because the ABC reports the operating company is in liquidation, and we would not expect a liquidated company to supply or warrant new work. Customers with an installed system should focus on warranty paperwork with the manufacturer. Anyone with an unfulfilled deposit should follow the recovery steps below. If you are shopping for a south-west Sydney installer, our guide to how to choose a solar installer and how to compare solar quotes cover what to check.

What to do if you paid Macarthur Solar a deposit

1. Confirm the contracting entity from your contract or invoice: legal name and ACN 604 435 421.
2. Collect your evidence: signed quote, contract, receipts, promised dates and all messages.
3. Contact your bank or card provider promptly and ask whether a chargeback or other dispute process applies. Time limits apply, and bank transfers may carry less protection.
4. Register as a creditor with the liquidator using verified contact details, and be aware that unsecured creditors may recover only part of their money or nothing.
5. Complain to Building Commission NSW and NSW Fair Trading, which the ABC says is investigating complaints about the business.
6. If you financed the purchase, write to the lender before changing repayments and ask about its dispute process.

Questions to ask any installer before you sign

1. What deposit do you require, and is it 10% or less as NSW home building law generally requires for building contracts?
2. Is Home Building Compensation Fund cover in place where it is required, and can I see the certificate?
3. When will my system be installed, in writing, and what happens if you miss that date?
4. When is my deposit refundable, and in how many days?
5. Are you approved under the New Energy Tech Consumer Code, and which Solar Accreditation Australia installer will do the work?
6. Who honours my workmanship warranty if you stop trading?
7. Do I still receive the federal battery discount if installation slips into a later period?
8. Which legal entity and ABN is on the contract?

FAQ

Is Macarthur Solar legit?

Macarthur Solar is a registered business name of Macarthur Energy Pty Ltd (ABN 73 604 435 421, ACN 604 435 421), according to ABN Lookup. The ABC reported on 30 September 2026 that the company is in liquidation, that customers fear losing deposits and that Building Commission NSW is investigating. We advise against using it while those reports stand.

Is Macarthur Solar still trading?

The ABC reported on 30 September 2026 that the company is in liquidation and that its reporter found locked doors and a deserted office in late August. SolarQuotes cites an ASIC notice of 8 September 2026 saying the company was in liquidation, which we could not open. Check the ASIC published notices register for the latest position.

What are the most common Macarthur Solar complaints?

The most common complaints are deposits paid and installations delayed for months, agreed refunds not paid, and calls or emails unanswered, according to reviews on SolarQuotes. The ABC also reported 50% deposits and more than 100 complaints to Building Commission NSW.

Who owns Macarthur Solar?

Macarthur Solar is a registered business name of Macarthur Energy Pty Ltd, a private Australian company with an ABN active from 25 February 2015. The ABC says it was founded by a local electrician. We did not verify current ownership, and the ABC names Daniel Soire of Jones Partners as liquidator.

What is Macarthur Solar’s Google rating?

Macarthur Solar has 4.5 stars from 118 Google reviews in our directory data, checked November 2026. SolarQuotes shows 4.3 stars from 60 ratings, with most reviews from May to August 2026 at one star.

Can I get my deposit back from Macarthur Solar?

Possibly not in full. Customers are often unsecured creditors in a liquidation, so recovery is uncertain. Ask your bank about a chargeback, register a claim with the liquidator and complain to Building Commission NSW and NSW Fair Trading.

Is Macarthur Solar approved by the Clean Energy Council?

We could not confirm any accreditation from the company’s pages. One SolarQuotes reviewer says it was not New Energy Tech Consumer Code approved, which we could not verify. Check the Clean Energy Council approved retailer list and the Solar Accreditation Australia register yourself.

What happens to my solar warranty if Macarthur Solar has closed?

Your installation workmanship warranty may not be honoured if the company is in liquidation, but manufacturer warranties on panels, inverters and batteries usually continue. Keep your serial numbers and paperwork and contact the manufacturer or its Australian representative.

Sources

• ABC News, “Macarthur Solar customers furious and without batteries after company collapses”, 30 September 2026
• ABN Lookup, ABN 73 604 435 421, Macarthur Energy Pty Ltd
• SolarQuotes installer review page, Macarthur Energy
• ASIC published notices register (we could not retrieve a notice for this company)
• Solar Cobber directory listing, Macarthur Solar
• Wikimedia Commons, Camden South aerial photo by ctbolt

About this review

This review was written by the Solar Cobber editorial team from independent desk research checked in November 2026. Solar Cobber is a free directory that may earn referral or advertising fees from installers; commercial relationships never affect content. This is general information, not financial advice. Spotted an error or want to respond? Contact us via /contact.