Solar Secure reviews are very strong on the platforms that collect ratings at purchase and noticeably weaker where reviewers have lived with the system. Solar Secure is the trading name of Solar Secure Pty Ltd (ABN 30 632 793 867), a Sydney-based solar and battery retailer selling in New South Wales, Victoria, Queensland, Western Australia and South Australia. As at November 2026 it holds 4.8 stars from 2,421 reviews on ProductReview.com.au, 4.7 from 878 on Google and 4.0 from 53 on SolarQuotes. Our verdict: a real, fast-selling retailer with good sales and install-day feedback and a recurring weak spot in after-sales support. It is not in our directory, so there is no Solar Cobber listing to link. This is independent desk research; Solar Cobber did not contact Solar Secure and was not paid for this review.
Key facts
- Solar Secure is a trading name of Solar Secure Pty Ltd, ABN 30 632 793 867 (ACN 632 793 867), an Australian private company with an active ABN since 8 April 2019, according to ABN Lookup in November 2026.
- Solar Secure holds 4.8 out of 5 from 2,421 reviews on ProductReview.com.au, 4.7 from 878 reviews on its Glendenning Google listing and 4.0 from 53 ratings on SolarQuotes, as at November 2026.
- Solar Secure’s whole of system warranty document says the company covers faults in the supplied products and the installation workmanship for 5 years from commissioning, including repair or replacement and on-site labour.
- On ProductReview.com.au 96 of 2,421 Solar Secure reviews (4.0%) are 1 or 2 star, while on SolarQuotes 12 of 53 ratings (22.6%) are 1 or 2 star, as at November 2026.
- Solar Secure does not publish prices for its battery or solar packages; SolarQuotes says its reviewers report paying A$6,000 to A$13,000 for a 10 kW solar system, as at November 2026.
- We found no public enforcement action by the Clean Energy Regulator, the ACCC or a state fair trading agency against Solar Secure Pty Ltd as at November 2026.
Solar Secure at a glance
The table summarises Solar Secure’s public details, checked in November 2026. Company statements are marked as such.
| Item | Detail |
|---|---|
| Founded | 2019: the company’s structured data gives a founding date of 6 March 2019, and ABN Lookup shows the ABN active from 8 April 2019 and the business name “Solar Secure” registered from 16 April 2019 |
| Head office | 8 Enterprise Drive, Glendenning NSW 2761; warranty mail goes to PO Box 373, Pendle Hill NSW 2145 |
| Legal entity and ABN | Solar Secure Pty Ltd, ABN 30 632 793 867, an Australian private company registered for GST (ABN Lookup) |
| Other offices (company website) | Epping VIC, Richlands QLD, Wangara WA, Salisbury Plain SA |
| States and cities served | The website lists Sydney, Melbourne, Brisbane, Perth, Adelaide and Canberra |
| Size | The company’s structured data states 200 employees; we could not verify this |
| What it sells | Solar systems from 6.6 kW to 100 kW, home and commercial batteries, installed by subcontracted electricians (see below) |
| Battery brands (company website) | Neovolt, Fox ESS, Sigenergy, Pylontech, Tesla, Growatt, Alpha ESS, Redback, Sonnen, Sungrow |
| Panel and inverter brands | SolarQuotes lists Jinko, Seraphim and Trina panels and Fronius, SMA, Solis, Sungrow and Growatt inverters among installs reported by reviewers |
| Workmanship warranty | 5 years whole of system, from commissioning (company document) |
| ProductReview.com.au | 4.8 from 2,421 reviews, 96% positive, November 2026 |
| 4.7 from 878 reviews (Glendenning listing), November 2026 | |
| SolarQuotes | 4.0 from 53 ratings, latest review dated 15 October 2026 |
| Trustpilot | Not confirmed; the Australian page would not load in November 2026. A Trustpilot result for “Solar Secure” with a 3.5 score belongs to an unrelated business on a different domain |
| Accreditation (as stated) | Says it is a New Energy Tech Consumer Code (NETCC) approved seller and a Clean Energy Council approved retailer |
Solar Cobber does not verify accreditation. Check the NETCC approved seller list at newenergytech.org.au and the installer register at Solar Accreditation Australia yourself before you sign.
Is Solar Secure any good?
Solar Secure is a reasonable choice for a household that wants a quick, competitively priced battery or solar install and is prepared to manage its own paperwork, and a weaker one if you want a single accountable local installer. The sales team and install day score about 4.7 to 4.8 out of 5 on ProductReview.com.au, while the weakest-scoring theme everywhere is what happens after a fault.
The platforms disagree in a way worth understanding. ProductReview.com.au rates customer service 4.7, installation 4.8 and value for money 4.7. SolarQuotes, where reviewers rate customer service 3.8 and installation 3.9, is clearly harder on the company. SolarQuotes also invites a one year follow-up review, which tends to capture later problems that a review written the week of installation cannot. Our guide to the five-star problem explains why a high rating alone is weak evidence.
- ProductReview (2,421)
- SolarQuotes (53)
Source: ProductReview.com.au star counts 2,213, 95, 17, 8 and 88; SolarQuotes star counts 23, 15, 3, 7 and 5; both read November 2026. Solar Cobber calculation: each star count divided by the platform's total.
View the data as a table
| ProductReview (2,421) | SolarQuotes (53) | |
|---|---|---|
| 5 star | 91.4% | 43.4% |
| 4 star | 3.9% | 28.3% |
| 3 star | 0.7% | 5.7% |
| 2 star | 0.3% | 13.2% |
| 1 star | 3.6% | 9.4% |
Solar Secure earns 91.4% five-star reviews on ProductReview.com.au against 43.4% on SolarQuotes, and 1 and 2 star reviews make up 4.0% on the first and 22.6% on the second. SolarQuotes has only 53 ratings, so each review moves its percentages by almost two points; read that platform as a warning light, not a precise measure.
- ProductReview.com.au
- SolarQuotes
View the data as a table
| ProductReview.com.au | SolarQuotes | |
|---|---|---|
| Solar Secure | 4.8 | 4.0 |
| Sunboost | 4.8 | 3.5 |
| Arise Solar | 4.7 | 3.4 |
| Solargain | 4.6 | 4.3 |
| Solar Battery Group | 4.4 | 4.4 |
Solar Secure sits at the top of this group on ProductReview.com.au and in the middle on SolarQuotes, ahead of the two other high-volume low-price retailers Sunboost (3.5) and Arise Solar (3.4) but behind Solargain (4.3) and Solar Battery Group (4.4).
What customers praise
Public reviews on ProductReview.com.au, SolarQuotes and Google praise the same things, read in November 2026:
- Speed. Many reviewers describe a battery or solar system installed within about a week of the quote, and some within two days. ProductReview.com.au’s own summary lists installation turnaround as a strength.
- Sales staff. Reviewers regularly name an individual consultant as patient, clear and not pushy, and several say the consultant helped them with the NSW interest-free loan application.
- Price. “Competitive” is the most common word on value. ProductReview.com.au rates value for money 4.7 and SolarQuotes 4.2.
- Install day. Reviewers describe polite crews, clean sites, correct labelling and no roof tile damage.
Common Solar Secure complaints
The most common Solar Secure complaints are about after-sales service and the gap between a phone-based sale and the installation on the day. These are patterns across public reviews, not findings about any single case.
- Slow or hard-to-reach after-sales support. ProductReview.com.au’s summary lists slow resolution of faulty inverters and system errors as the main weakness. A SolarQuotes reviewer from June 2026 says they could not phone a representative directly and had to wait for a call back.
- Subcontracted installers and handover. SolarQuotes reviewers describe Solar Secure as a middleman, with some communication handled offshore, so that fixing an installer’s work means coordinating two parties. Solar Secure’s own warranty document refers to “approved contractors”, and ProductReview.com.au’s summary notes workmanship varies between teams.
- No site visit before installation. ProductReview.com.au’s summary and a July 2026 SolarQuotes review say quotes were based on photos, which led to problems with battery position, a sloping base and switchboard compatibility.
- Extra costs on the day. Reviewers report charges such as A$250 for grinding roof tiles that they felt should have been in the quote.
- Warranty disputes. One June 2026 SolarQuotes reviewer describes a roof leak they attribute to the installation and says the 5 year warranty did not help them. We cannot verify that case.
On responses, at least one ProductReview.com.au review shows a company reply, and Solar Secure publishes a six step complaints process that promises acknowledgement within 5 business days and a response within 45 days of receiving a complaint. We cannot see how individual cases ended.
- ProductReview (2,421)
- SolarQuotes (53)
Source: ProductReview.com.au and SolarQuotes category scores, read November 2026.
View the data as a table
| ProductReview (2,421) | SolarQuotes (53) | |
|---|---|---|
| Customer service | 4.7 | 3.8 |
| Installation | 4.8 | 3.9 |
| Value for money | 4.7 | 4.2 |
The gap between the platforms is widest on customer service (4.7 against 3.8) and narrowest on value for money (4.7 against 4.2), which matches the complaint pattern: price is rarely the issue, follow-up is.
Products and brands Solar Secure installs
Solar Secure sells packages built around mainstream Chinese and European brands, and a wide battery list. Its published 6.6 kW package uses 15 panels of 440 W with a 5 kW Growatt inverter, and its 10 kW package uses 23 panels of 440 W with an 8 kW Solis inverter. Company pages state both packages carry a 5 plus 5 year inverter warranty and that the panels carry a linear output warranty.
We have reviewed several products it lists: the Fox ESS battery, Neovolt battery, Sigenergy SigenStor, Sungrow SBR battery, Tesla Powerwall 3, Growatt battery, AlphaESS SMILE-G3 and the Solis inverter.
What the company’s own output claims imply
Solar Cobber calculation. Solar Secure publishes annual generation and annual savings for its packages. Dividing each by the system size and by the generation shows what the claims assume.
| Package | Panel capacity | Claimed output | Implied kWh per kW per day | Claimed saving | Implied value per kWh |
|---|---|---|---|---|---|
| 6.6 kW (15 x 440 W) | 6.6 kW | 9,125 kWh a year | 3.79 | A$2,190 | A$0.240 |
| 10 kW (23 x 440 W) | 10.12 kW | 12,960 kWh a year | 3.51 | A$3,110 | A$0.240 |
Both packages price every generated kilowatt hour at A$0.24, which is the retail rate for power you use yourself. Exported power earns a feed-in tariff of a few cents in most areas, so the saving is only reached if nearly all output is used at home, in the day, at that rate. The two packages also assume different yields per kW, so the output figures are not from one consistent method. Treat both as sales estimates and ask for a modelled output for your own roof and postcode in writing.
Solar Secure prices
Solar Secure does not publish fixed prices for its packages or batteries, so we cannot give a list price. Its package pages show output and saving estimates instead, and it advertises that battery rebates “reduce from 01 Jan 2027”.
The price evidence we found is from reviewers. SolarQuotes says its reviewers report paying A$6,000 to A$13,000 for a 10 kW solar system, and one July 2026 reviewer there reported A$12,500 to A$15,000 for 10 kW. The ProductReview.com.au listing shows an average purchase price of A$5,179.80, but it mixes batteries and solar systems of every size and cannot be compared with a package price. Our 10 kW solar system price guide gives a benchmark range.
Headline deals usually show the price after the small-scale technology certificate (STC) discount, and may exclude switchboard upgrades, tile grinding, three phase work or backup wiring. For batteries, the federal discount steps down on 1 January 2027; see our battery rebate guide and the NSW rebate guide for the NSW interest-free loan reviewers mention.
Warranty and after-sales support
Solar Secure’s whole of system warranty gives 5 years from commissioning covering faults in the supplied products and the installation workmanship, including repair or replacement and on-site labour. After 5 years the document says you rely on the manufacturers’ warranties, such as the panel performance warranty.
The exclusions include weather and natural events, vandalism, damage from the grid, tampering or repair by anyone other than Solar Secure or its approved contractors, and incidental or consequential loss. The document carries a 2020 copyright date and lists warranty support on 02 8610 8610, option 3.
Two details to check in your contract. First, the company’s pages give different panel warranty figures: package pages say 30 years of linear output, the service promise page says 25 years, and says panel product warranties vary from 12 to 25 years. Second, the promise page says inverter warranties may be extended to 20 years at extra cost, while package pages say 5 plus 5 years. Ask for the exact warranty document for the exact model on your quote.
The workmanship warranty is given by Solar Secure Pty Ltd, so it would generally end if the company stopped trading, while manufacturer warranties continue. Our solar company failures tracker explains what that means.
Company background
Solar Secure Pty Ltd was registered in 2019, according to ABN Lookup and the company’s own data, and ProductReview.com.au notes the business operates under a new ABN as of April 2019. Search results also show other websites and phone numbers using the Solar Secure name, so check that the ABN and phone number on your quote match the 30 632 793 867 and 1300 867 328 listed here.
We found no public enforcement action against Solar Secure Pty Ltd as at November 2026. Our searches of the Clean Energy Regulator, ACCC and state tribunal and fair trading notices returned nothing naming it. Customer complaints alone are not evidence of wrongdoing, and an absence of action is not a guarantee of quality.
Solar Secure vs alternatives
The table compares Solar Secure with four retailers we have reviewed, using ratings checked in November 2026. Workmanship warranties are as stated by each company.
| Company | ProductReview.com.au | SolarQuotes | Workmanship warranty (as stated) | Our review |
|---|---|---|---|---|
| Solar Secure | 4.8 from 2,421 | 4.0 from 53 | 5 years | This page |
| Sunboost | 4.8 from 21,436 | 3.5 from 328 | 10 years (published terms) | Sunboost reviews, directory |
| Arise Solar | 4.7 from 9,545 | 3.4 from 341 | 5 or 10 years depending on the page | Arise Solar reviews |
| Solargain | 4.6 from 995 | 4.3 from 1,121 | 5 years | Solargain reviews, directory |
| Solar Battery Group | 4.4 from 1,640 | 4.4 from 210 | 10 years (orders after Nov 2024) | Solar Battery Group reviews |
Compare at least three written quotes, not just ratings. Our guide to comparing solar quotes lists what to line up, and the Sydney battery installer guide and New South Wales installer directory show local alternatives.
Who Solar Secure suits, and who should look elsewhere
Solar Secure suits you if:
- You want a quote and an install within days, not weeks.
- You are comfortable with a phone-based sale and can supply clear photos of the switchboard and battery location.
- You want a mainstream or large battery at a competitive price and will chase the paperwork yourself.
Look elsewhere, or negotiate harder, if:
- You want a site inspection before a price is fixed, or a named local installer you can ring after the job.
- Your switchboard, roof or battery location is complex or sloped.
- You are worried about slow fault repairs, since that is the most common complaint.
Questions to ask Solar Secure before you sign
- Will someone inspect my roof, switchboard and battery location before I pay, and if not, what happens if the site proves difficult?
- Which company employs the installer who will be on my roof, what is their accreditation number, and who fixes a fault if they and Solar Secure disagree?
- What is the exact model of each panel, inverter and battery, and can I see its warranty document?
- How many STCs are being created, and what dollar value is passed on in my price?
- What extra charges could apply on the day, such as tile grinding, cabling or switchboard work, and are they capped in the contract?
- Is the 5 year whole of system warranty in the contract, and does it say what happens if Solar Secure Pty Ltd stops trading?
- What is the target response time for a fault, and which direct phone number do I call?
- What yield per kW has been modelled for my roof, and what feed-in rate and usage assumptions sit behind the savings figure?
For more, read how to choose a solar installer.
FAQ
Is Solar Secure legit?
Yes, Solar Secure is a legitimate registered business: it trades under Solar Secure Pty Ltd, ABN 30 632 793 867, active since April 2019 according to ABN Lookup. It has thousands of public reviews and we found no regulator action against it as at November 2026. Check the ABN on your quote and read the contract before signing.
Are Solar Secure reviews good?
Yes on volume platforms, more mixed on others. As at November 2026 Solar Secure holds 4.8 from 2,421 reviews on ProductReview.com.au and 4.7 from 878 on Google, but 4.0 from 53 ratings on SolarQuotes, where 22.6% are 1 or 2 star.
What are the most common Solar Secure complaints?
The most common complaints are slow after-sales support and fault resolution, followed by no site visit before installation and extra charges on the day. These are patterns in public reviews, not proven faults. Some reviewers also describe difficulty reaching a representative by phone.
Who owns Solar Secure?
Solar Secure is owned by Solar Secure Pty Ltd, an Australian private company. We could not confirm its directors or shareholders from the sources we used, so check ASIC if ownership matters to you.
Is Solar Secure CEC approved?
The company says it is a New Energy Tech Consumer Code approved seller and a Clean Energy Council approved retailer. Solar Cobber does not verify this, so check the NETCC approved seller list and the Solar Accreditation Australia register yourself.
How much does Solar Secure charge?
Solar Secure does not publish prices. SolarQuotes says its reviewers report paying A$6,000 to A$13,000 for a 10 kW solar system. Ask for a written quote showing the federal discount separately.
What happens to my warranty if Solar Secure closes?
The 5 year whole of system warranty is given by Solar Secure Pty Ltd, so it would generally end if the company stopped trading. Manufacturer warranties for panels, inverters and batteries may continue with the manufacturer’s Australian support.
Does Solar Secure install its own systems?
Reviewers on SolarQuotes describe Solar Secure as a middleman that uses installers, and the company’s warranty document refers to approved contractors. Ask who employs the installer on your job.
Sources
- Solar Secure website, service promise, product warranty page, customer service and complaints process, 6.6 kW package and 10 kW package, read November 2026
- Solar Secure whole of system warranty and onsite service document, read November 2026
- ABN Lookup record for ABN 30 632 793 867, record extracted 14 November 2026
- ProductReview.com.au: Solar Secure, November 2026
- SolarQuotes: Solar Secure installer review, November 2026
- Google Maps listing for Solar Secure, 8 Enterprise Drive, Glendenning NSW, November 2026
- New Energy Tech Consumer Code approved sellers, November 2026
About this review
This review was written by the Solar Cobber editorial team from independent desk research checked in November 2026. Solar Cobber is a free directory that may earn referral or advertising fees from installers; commercial relationships never affect our content. This is general information, not financial advice. To report a correction, contact us.
Filed under Solar Installers
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